Salesforce Certified Field Service Consultant — Question 2

A Technician needs to get a replacement part for damaged inventory on their truck for an upcoming job.
To which object should the Technician add a Product Request record?

Answer options

• A. Service Report
• B. Service Appointment
• C. Work Type
• D. Work Order

Correct answer: D

Explanation

The correct answer is Work Order because it is directly related to the job that requires the replacement part. The other options, such as Service Report and Service Appointment, do not represent a specific task that involves inventory management, and Work Type is a classification rather than a request mechanism.