Salesforce Certified Field Service Consultant — Question 1

Universal Containers wants to track Technicians’ van stock using the Salesforce Field Service mobile app and ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements? (Choose three.)

Answer options

• A. Products Consumed
• B. Inventory
• C. Warehouse Locations
• D. Mobile Locations
• E. Products Required

Correct answer: A, B, E

Explanation

Tracking 'Products Consumed' helps in recording the parts that are used during service calls. 'Inventory' is essential for maintaining an accurate count of available parts, while 'Products Required' ensures that Technicians can identify what is needed for upcoming jobs. The other options, 'Warehouse Locations' and 'Mobile Locations', do not directly assist in tracking consumption and inventory management.