Salesforce Service Cloud Consultant (legacy) — Question 4

Universal Containers wants to associate some contacts with more than one account (e.g., a contact in an employee of one account and on the boards of several other accounts). Which solution should a consultant recommend to meet this requirement?

Answer options

• A. Enable contacts to multiple accounts feature.
• B. Clone the contact record and add it to the second account.
• C. Add the contact to the partners related list on the second account.
• D. Associate the contact to other accounts using a custom lookup field.

Correct answer: C

Explanation

The correct answer is C because adding the contact to the partners related list allows for multiple associations with different accounts seamlessly. Option A would not apply if the feature is not enabled, while B suggests duplication of the contact which is inefficient, and D requires additional customization that isn't necessary for this scenario.