Salesforce Service Cloud Consultant (legacy) — Question 12

Universal Containers sells three unique products and each product has its own sales process. The company qualifies prospects for the three products in a consistent manner; however, once the customer has shown interest, the sales representatives must follow the relevant product's sales process.
Which two solutions should a consultant recommend to meet these requirements? (Choose two.)

Answer options

• A. Configure opportunity record types for each sales process.
• B. Create sales stages that align with opportunity record types.
• C. Define sales processes to map to each opportunity record type.
• D. Define the default opportunity teams for each opportunity record type.

Correct answer: B, C

Explanation

The correct answers are B and C because defining sales processes to map to opportunity record types ensures that each product's unique sales approach is followed when a customer shows interest. Option A is incorrect because configuring opportunity record types alone does not implement the necessary sales processes. Option D is not relevant to the requirement of aligning sales processes with specific products.