Salesforce Certified User Experience Designer — Question 2

A realty company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers.
Which two standard Salesforce objects should be used in this experience?

Answer options

• A. Case and Contact
• B. Opportunity and Contact
• C. Account and Contact

Correct answer: C

Explanation

The correct answer is C, as Accounts represent the companies or individuals involved in the home buying process, while Contacts are the specific individuals associated with those Accounts. Options A and B do not fit this context; Cases are typically used for tracking support issues, and Opportunities are used for sales deals, which are not the primary focus in this specific scenario.