Salesforce Certified User Experience Designer — Question 1

Service agents are complaining that the new custom object to track reservations has too many fields and is cluttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?

Answer options

• A. Flow Builder
• B. In-App Guidance
• C. Dynamic Forms

Correct answer: C

Explanation

Dynamic Forms allow for the arrangement of fields and sections based on specific criteria, making it ideal for changing visibility as the reservation process progresses. Flow Builder is used for automating processes, while In-App Guidance provides user assistance, neither of which addresses the layout and visibility concerns directly.