Salesforce Certified Sharing and Visibility Architect — Question 26

Universal Containers (UC) service reps are assigned to a profile which has “View All” in Case object (Private OWD).
To make sure service reps have access to all relevant information to attend to customer requests, which two details should a Salesforce Architect consider? (Choose two.)

Answer options

• A. Service reps will NOT be able to access all UC Contact records if they are Controlled by Parent.
• B. Service reps will be able to access all UC Account records due to Implicit Sharing.
• C. Service reps will NOT be able to access all UC Account records because Account OWD is private.
• D. Service reps will be able to access all UC Contact records if they are Controlled by Parent.

Correct answer: A, C

Explanation

Option A is correct because if Contact records are Controlled by Parent and the Account OWD is private, service reps won't access them. Option C is also correct since private OWD settings mean service reps cannot access Account records. Options B and D are incorrect as they contradict the implications of OWD and sharing settings.