Salesforce Certified Service Cloud Consultant — Question 9

Universal Containers wants to allow customers the ability to submit cases and also to see a dashboard of case resolution history.
Which type of Community license should be used to meet these requirements?

Answer options

• A. High Volume Customer Portal
• B. Lightning External Apps Starter
• C. Customer Community Plus
• D. Customer Community

Correct answer: C

Explanation

The correct answer is C, Customer Community Plus, as it allows users to submit cases and access more advanced features like dashboards. The other options either do not support case submission or lack the necessary functionality for viewing resolution history effectively.