Salesforce Certified Service Cloud Consultant — Question 8

Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search.
Which solution should a consultant recommend to meet this requirement?

Answer options

• A. Create separate data category groups for each division and assign the category to a division profile.
• B. Create a sharing rule for each division to provide access using the role hierarchy.
• C. Create a sharing rule for each division to provide access based on criteria of the article.
• D. Create a single data category group for each division and provide access using the role hierarchy.

Correct answer: D

Explanation

Option D is correct because creating a single data category group for each division and using the role hierarchy ensures that only relevant articles are visible to each division. Options A and C do not satisfy the compliance requirement effectively, while option B lacks the specificity needed to restrict access appropriately.