Salesforce Certified Service Cloud Consultant — Question 52

Universal Containers would like for article links to be shareable to different channels for social interactions.

Which solution should a consultant recommend?

Answer options

• A. Set up Insert Article into Social post and enable the customer portal.
• B. Set up communication channel layouts in the object manager to use Insert Article into Social post.
• C. Create a Visualforce page on the customer portal.
• D. Create a Chatter group and invite the customer to join with an external chatter user.

Correct answer: A

Explanation

The correct answer is A because setting up 'Insert Article into Social post' allows articles to be easily shared on social platforms directly from the customer portal. Options B and C do not facilitate the sharing of articles in a social context, while option D focuses on group collaboration rather than article sharing.