Salesforce Certified Service Cloud Consultant — Question 47

Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the Article file attachments were migrated.
How can a consultant migrate the file attachments?

Answer options

• A. Use the Lightning Knowledge Migration Tool and choose 'include files'.
• B. Use the Files Related List on each article to add files to your articles.
• C. Post the Files to the Chatter Feed on each Article.
• D. Upload the files as Documents, then relate them to the migrated Articles.

Correct answer: B

Explanation

The correct answer is B because using the Files Related List allows you to manually add attachments to the articles post-migration. Option A is incorrect as the Lightning Knowledge Migration Tool does not support file migration by default. Option C is not suitable since posting files to Chatter does not attach them to the article itself. Option D is not the best practice for linking file attachments after migration.