Salesforce Certified Service Cloud Consultant — Question 46

Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer.
How should this be implemented? (Choose two.)

Answer options

• A. Each Article Record Type must be in a separate CSV.
• B. Article Record Types must be created before the import.
• C. Article Record Types will be created as part of the import.
• D. Multiple Article Record Types can be imported in the same CSV.

Correct answer: B, D

Explanation

Option B is correct because Article Record Types need to be set up beforehand for the Knowledge Importer to recognize them during the import process. Option D is also correct as it allows for the importing of multiple Article Record Types in one CSV, which is a supported feature. Options A and C are incorrect; each Record Type does not need to be in separate CSVs, and they will not be created automatically during the import process.