Salesforce Certified Service Cloud Consultant — Question 36

Universal Containers' IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails.
What solution should a consultant recommend?

Answer options

• A. On-Demand Email-to-Case
• B. An AppExchange package
• C. Web-to-Case
• D. Email-to-Case

Correct answer: A

Explanation

The correct answer is On-Demand Email-to-Case because it allows for automatic case creation from emails without needing any software installation on employee computers. The other options, like Email-to-Case, may require installations or configurations that conflict with the IT policy.