Salesforce Certified Service Cloud Consultant — Question 35

Universal Containers has tested skills-based routing in a sandbox and is ready to deploy to Production.

Which two deployment solutions should a consultant use to ensure skills-based routing is operational in Production? (Choose two.)

Answer options

• A. Change Sets
• B. Mass Transfer Records
• C. Data Import Wizard
• D. Data Loader

Correct answer: A, B

Explanation

Change Sets are the appropriate solution for deploying configuration changes like skills-based routing from a sandbox to Production, making option A correct. Mass Transfer Records is also viable for moving certain records and settings, thus making option B correct. Options C and D, the Data Import Wizard and Data Loader, are primarily used for data migration rather than deploying configuration changes, making them unsuitable for this task.