Salesforce Certified Service Cloud Consultant — Question 31

Cloud Kicks (CK) has a service performance dashboard to manage its entire support organization. Now, CK would like to understand performance from different perspectives, such as by product line or case close date quarter.

What is the recommended solution to meet the requirements?

Answer options

• A. Ensure View All Data is not assigned to users.
• B. Use a Dynamic Dashboard based on running user.
• C. Configure a dashboard refresh schedule.
• D. Add multiple Dashboard Filters.

Correct answer: D

Explanation

The correct answer is D because adding multiple Dashboard Filters allows CK to segment and analyze data from different perspectives such as product lines or case close dates. Option A is incorrect as it limits data access rather than enhancing performance analysis. Option B could provide personalized views but does not specifically address the need for multiple perspectives. Option C does not assist in filtering data by specific criteria.