Salesforce Certified Service Cloud Consultant — Question 30

Universal Containers plans to migrate its existing knowledge base into Salesforce Lightning Knowledge.

Which three statements should be considered? (Choose three.)

Answer options

• A. Article numbers change during migration.
• B. Visualforce pages refer to Classical article types.
• C. Each article must be associated to a record type.
• D. Attachments and .html files in Classic Knowledge are moved to the Files object.
• E. Approval process history migrate to Lightning Knowledge.

Correct answer: A, B, D

Explanation

Option A is correct because article numbers do indeed change when migrating to Lightning Knowledge. Option B is also correct as Visualforce pages will still reference Classic article types. Option D is accurate since attachments and .html files are migrated to the Files object in Lightning. Options C and E are incorrect because not all articles require a record type association, and approval process history does not migrate to Lightning Knowledge.