Salesforce Certified Sales Cloud Consultant — Question 96

Universal Containers (UC) wants to improve its sales productivity by updating its email solution. UC wants to automatically log incoming and outgoing emails to related Salesforce records and sync user calendars to Salesforce.

Which tool should a consultant recommend to meet this requirement?

Answer options

• A. Lightning for Gmail/Outlook
• B. An Apex Trigger
• C. My Email to Salesforce
• D. Einstein Activity Capture

Correct answer: B

Explanation

An Apex Trigger is the correct choice because it can be customized to automatically log emails to Salesforce records and sync calendar information. The other options, while useful for various integrations, do not provide the same level of customization and automation for logging emails and calendar sync as an Apex Trigger does.