Salesforce Certified Sales Cloud Consultant — Question 91

Cloud Kicks requires its sales associates to record all customer interactions within Salesforce.

Which sales metric can a sales manager at Cloud Kicks use to monitor and reinforce its sales strategy?

Answer options

• A. Renewal Rate
• B. Close Rate
• C. Activity tracking
• D. Forecast Accuracy

Correct answer: C

Explanation

The correct answer is C, Activity tracking, as it directly relates to monitoring customer interactions recorded in Salesforce. The other options, while important metrics, do not specifically focus on tracking the activities of sales associates with customers.