Salesforce Certified Sales Cloud Consultant — Question 86

A salesperson at Northern Trail Outfitters (NTO) cannot view a contact's information from social profiles.
NTO has Social Accounts and Contacts turned on in its account.
Why is the salesperson unable to access the information?

Answer options

• A. Universal Containers must install an APP Exchange package to access public profile information for its users.
• B. The fields configured by Universal Containers' administrator on the contact page layout are missing.
• C. The information shown is based on the sales representative's social connection with the contact.
• D. The link to the Facebook profile is NOT configured with the administrator password to access detailed information.

Correct answer: C

Explanation

The correct answer is C because the visibility of social profile information is contingent on the social connections established between the salesperson and the contact. Options A, B, and D do not accurately address the issue since the functionality is already enabled, and the problem lies in the nature of the social connection, not in missing fields or configurations.