Salesforce Certified Sales Cloud Consultant — Question 31

Universal Containers (UC) wants to make it easier for sales reps to log their customer interactions, such as emails and events, directly from their email and calendar applications. UC wants to report on these activities in Salesforce.

What are two capabilities of Outlook and Gmail integration tools? (Choose two.)

Answer options

• A. Sync recurring events created in the Salesforce mobile app with Microsoft or Google Calendar.
• B. Associate emails with records in Salesforce from Outlook or Gmail.
• C. Report on contact data as it exists in Outlook or Gmail.
• D. Sync non-recurring events between Microsoft or Google Calendar and Salesforce.

Correct answer: B, D

Explanation

Option B is correct because Outlook and Gmail integration allows users to associate emails directly with Salesforce records, enhancing the tracking of customer interactions. Option D is also correct as it enables the synchronization of non-recurring events between the calendar systems and Salesforce. Options A and C are incorrect because they do not represent features available through the integration tools.