Salesforce Certified Sales Cloud Consultant — Question 25

Universal Containers is moving from a legacy customer relationship management (CRM) system to Salesforce Sales Cloud.
What should a consultant recommend to ensure a successful implementation?

Answer options

• A. Review the current system with all levels of users to understand their requirements.
• B. Review the current system with IT management to understand their requirements.
• C. Review the current system with executive management to understand their requirements.
• D. Review the current system and configure Sales Cloud to work in the same way.

Correct answer: A

Explanation

The correct answer is A because involving users at all levels ensures that the implementation meets the diverse needs of the entire organization. Options B and C limit the input to only IT or executive management, missing valuable insights from end users. Option D suggests replicating the old system, which may not leverage the full capabilities of Salesforce Sales Cloud.