Salesforce Certified Sales Cloud Consultant — Question 234

The VP of Sales at Cloud Kicks wants to automate the process of reassigning Accounts when an Account owner gets transferred to a different team or region. The
VP wants reassignment to be based on the Account status and confirmation that the new Account owner is informed of their new Account inheritance.
Which two strategies can the Consultant use to design the solution? (Choose two.)

Answer options

• A. Use Flow Builder for capturing Account details, design an element to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
• B. Use Process Builder for capturing Account details, design workflow rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
• C. Use Process Builder for capturing Account details, design nodes to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
• D. Use Flow Builder for capturing Account details, define Account assignment rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
• E. Use Process Builder for capturing Account details, define Account assignment rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

Correct answer: A, C

Explanation

Option A is correct because Flow Builder allows for detailed automation including capturing data, reassigning ownership based on conditions, and sending notifications. Option C is also valid as it employs Process Builder with nodes for reassignment and notification, but it does not align as closely with the requirement for clear account ownership transitions as Flow Builder does in option A. The other options either use Process Builder incorrectly or don't utilize the right elements for the task at hand.