Salesforce Certified Sales Cloud Consultant — Question 205

Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process and pain points.

Which three approaches should a consultant use to team about and empathize with the customer? (Choose three.)

Answer options

• A. Shadowing
• B. Embodying
• C. Leading Workshops
• D. Interviewing
• E. Demonstrating

Correct answer: A, C, D

Explanation

The correct approaches to understand and empathize with the customer include Shadowing, Leading Workshops, and Interviewing. Shadowing allows the consultant to observe workflows in real-time, Leading Workshops facilitates group discussions to uncover pain points, and Interviewing provides direct insights from stakeholders. Embodying and Demonstrating, while useful, do not directly engage with the customer's existing processes or challenges.