Salesforce Certified Sales Cloud Consultant — Question 201

A consultant has completed the Build and Validate phases of a Sales Cloud implementation at Cloud Kicks.

Which step should the consultant complete next?

Answer options

• A. Deliver training.
• B. Complete a post-mortem.
• C. Upgrade to the latest Salesforce Release.
• D. Sign off on the statement of work.

Correct answer: B

Explanation

The next logical step after the Build and Validate phases is to complete a post-mortem, which helps evaluate the implementation process and identify areas for improvement. Delivering training, upgrading Salesforce, or signing off on the statement of work would typically occur later in the process, making them less relevant at this stage.