Salesforce Certified Sales Cloud Consultant — Question 20

The sales management team of Universal Containers has noticed that opportunities are taking longer to close.
Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days.
Which two reporting tools can the sales management team leverage to help determine the cause? (Choose two.)

Answer options

• A. Dashboard of month-over-month trend of lead conversions
• B. Report on campaign return on investment (ROI)
• C. Report on the discount approval time for quotes
• D. Dashboard of opportunity stage duration

Correct answer: C, D

Explanation

The correct answers, C and D, provide insights directly related to the sales process and timing. The report on discount approval time for quotes (C) can reveal delays in finalizing offers, while the dashboard of opportunity stage duration (D) allows analysis of how long opportunities stay in each stage, helping to identify bottlenecks. Options A and B, while useful for understanding lead conversions and campaign effectiveness, do not directly address the specific issue of prolonged closing times.