Salesforce Certified Sales Cloud Consultant — Question 156

Cloud Kicks has recently rolled out Lightning Experience and uses an ERP system as its system of record for customers. When a new Account has its first closed/won opportunity, the ERP system should immediately update with information from the account, contact, and opportunity records related to the Account to record a new customer.

Which option should the consultant recommend to meet the requirement?

Answer options

• A. Identify AppExchange products that can be deployed to update the ERP with opportunity, account, and contact information from Salesforce.
• B. Configure Outbound message to publish the opportunity wins and update the ERP with opportunity, account, and contact information from Salesforce.
• C. Implement Platform Events to publish opportunity wins to the ERP, which will call back for account, contact, and opportunity information and automatically update the ERP accordingly.
• D. Use enterprise ETL tools to extract closed/won opportunities from Salesforce and update the ERP with opportunity, account, and contact information from Salesforce.

Correct answer: B

Explanation

The correct answer is B because Outbound Messaging allows for real-time communication between Salesforce and an external system, such as the ERP, ensuring immediate updates when an opportunity is closed/won. Options A, C, and D involve more complex or less immediate solutions that may not provide the prompt updates required by the scenario.