Salesforce Certified Sales Cloud Consultant — Question 123

Cloud Kicks has configured Einstein Activity Capture (EAC) for email and is waiting to deploy it. In the meantime, a consultant is preparing training to help end users get up to speed on the product.

Which two points should the consultant include in the training information? (Choose two.)

Answer options

• A. Users can share individual emails or make them private.
• B. Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.
• C. Users can choose to show emails added via EAC in the Related Lists activities view.
• D. Users can set their Excluded Addresses list which takes priority over the global Excluded Addresses list.

Correct answer: A, B

Explanation

The correct answers, A and B, highlight essential features of Einstein Activity Capture that users need to be aware of, such as the ability to manage email visibility and the requirement for account connection and agreement to terms. Options C and D, while relevant, do not address the fundamental prerequisites and functionalities that should be emphasized during initial training.