Salesforce Certified Sales Cloud Consultant — Question 103

A consultant for Universal Containers is preparing to migrate the company's legacy CRM to Salesforce. The admin for the previous system is enthusiastic about Salesforce and driving the objectives of the implementation, but end users have expressed dissatisfaction about moving to a new platform.

What are two ways the consultant can determine and validate their approach with end users? (Choose two.)

Answer options

• A. Conduct a technical review with developers to evaluate solutions designed for end users.
• B. Interview top-level executives to understand the KPIs for end users.
• C. Validate the solution plans and implementation with end users.
• D. Enlist the help of a champion to ensure that Salesforce is meeting end user needs.

Correct answer: C, D

Explanation

The correct answers, C and D, are effective because validating solution plans directly with end users ensures their needs are addressed in the implementation. Additionally, having a champion helps advocate for user needs and fosters acceptance of the new system. Options A and B do not directly involve end users and may not accurately reflect their perspectives or requirements.