Salesforce Certified Sales Cloud Consultant — Question 1

Sales management at Universal Containers wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers.
Which two solutions should a consultant recommend to help product managers engage in sales deals? (Choose two.)

Answer options

• A. Use Process Builder to create a chatter post.
• B. Use an assignment rule to notify product managers when opportunities are updated.
• C. Add the opportunity team, product managers, and customers to libraries containing files relevant to sales deals.
• D. Create a Chatter group to share product information with the sales team, product managers, and customers.

Correct answer: A, D

Explanation

The correct answers, A and D, allow product managers to actively engage with the sales process by leveraging Chatter for real-time communication and updates. Option B, while useful for notifications, does not directly involve product managers in the sales discussions. Option C focuses on file sharing but lacks the interactive element needed for effective engagement in negotiations.