Salesforce Certified Platform App Builder — Question 436

Duplicate management for Leads has been implemented at Universal Containers but it seems duplicate leads are still being created. The Org Wide Default (OWD) is set to “Private” for Leads.

Which two actions help prevent duplicate Leads from being created? (Choose two.)

Answer options

• A. Change the Lead Duplicate actions to Block on Create.
• B. Change the Lead Duplicate Rule details to Bypass Sharing Rules.
• C. Change OWD for Leads to Public Read.
• D. Change Lead Assignment Rule to check for duplicates.

Correct answer: A, C

Explanation

The correct answer is A, as setting the Lead Duplicate actions to Block on Create will prevent duplicates from being created at the outset. Option C is also correct; changing OWD for Leads to Public Read can enhance visibility and reduce the chances of duplicates. Options B and D do not directly address the prevention of duplicates in the creation stage.