Salesforce Certified Platform App Builder — Question 424

The app builder at AW Computing has been asked to track the number of times a case has been reopened.

Which solution should the app builder utilize to help with this request?

Answer options

• A. Scheduled Triggered flow
• B. Screen Flow
• C. Process Builder
• D. Apex Trigger

Correct answer: D

Explanation

The correct answer is D, Apex Trigger, because it allows for custom logic to be executed whenever a case is reopened, thus enabling precise tracking. The other options like Scheduled Triggered flow and Screen Flow are not suitable for real-time tracking, while Process Builder lacks the necessary granularity for this specific task.