Salesforce Certified Platform App Builder — Question 423

Cloud Kicks (CK) captures all shipping information in a custom object called Shipments__c. CK's app builder is tasked with creating an approval process to ensure department members can approve all overnight shipments.

Where should the app builder route the approval request?

Answer options

• A. Public group
• B. Queue
• C. Hierarchy field
• D. Role

Correct answer: B

Explanation

The correct answer is B, Queue, because it allows multiple users to manage approval requests effectively and ensures that any team member can step in to approve overnight shipments. Public groups, hierarchy fields, and roles may not facilitate the same level of collaboration and efficiency for handling approval requests in this context.