Salesforce Certified Platform App Builder — Question 342

Cloud Kicks wants to summarize the number of open Cases related to an Account, as well as the number of closed Cases to indicate whether customer support utilization is high, medium, or low. Two number fields have been created: NUM_Open_Cases__c and NUM_Closed_Cases__c.

Which two automation solutions would meet these business requirements? (Choose two.)

Answer options

• A. Workflow
• B. AppExchange
• C. Process Builder
• D. Apex

Correct answer: C, D

Explanation

Process Builder (C) is ideal for automating processes based on record changes and can easily update the NUM_Open_Cases__c and NUM_Closed_Cases__c fields. Apex (D) provides more flexibility and can handle complex logic and calculations needed for summarizing the Case data. Workflow (A) is limited in its capabilities compared to Process Builder and is not suitable for these requirements, while AppExchange (B) does not directly address the automation needs.