Salesforce Certified Platform App Builder — Question 276

What feature can an app builder use to automatically assign cases that have been open longer than three days to the next support tier?

Answer options

• A. Case Assignment Rules
• B. Case Escalation Rules
• C. Case Business Rules
• D. Case Auto Response Rules

Correct answer: B

Explanation

The correct answer is B, Case Escalation Rules, because this feature is specifically designed to escalate cases based on time criteria. The other options either relate to assigning cases, defining business logic, or responding to cases, but do not involve the automatic escalation of cases after a specific time period.