Salesforce Certified OmniStudio Consultant — Question 16

A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.
What is the most efficient approach that the consultant can recommend to the business to meet this requirement?

Answer options

• A. Add an Input Action to a Step
• B. Add an embedded FlexCard
• C. Add an LWC component
• D. Add a new Step element with Input elements

Correct answer: A

Explanation

The correct answer is A because adding an Input Action to a Step allows for the quick integration of additional questions without restructuring the existing flow. Options B, C, and D are less efficient as they require more extensive modifications or additional components that could complicate the process.