Salesforce Certified Marketing Cloud Consultant — Question 55

Northern Trail Outfitters is sending email messages using Marketing Cloud Connect through the Sales Cloud user interface. All of their sends initiated from Sales
Cloud have a status of failed.
What should the consultant do to diagnose the issue?

Answer options

• A. Ensure the System User is assigned the Standard User Profile.
• B. Change the connection option to Scope by User.
• C. Initiate a log to troubleshoot package-related API calls.
• D. Manually clear the OAuth token to refresh the connection.

Correct answer: C

Explanation

The correct answer is C because initiating a log will provide detailed information about the package-related API calls, which is essential for diagnosing the failure. Options A and B do not directly address the issue, and option D, while it might help in some scenarios, is not the primary step for diagnosing the failed sends.