Salesforce Certified Marketing Cloud Administrator — Question 16

A user asks Marketing Cloud admin to review their permissions since they are unable to send an email. The admin reviews the user account and notices the user has three roles assigned: Content Creator, Data Manager, and Marketing Cloud Viewer.
What should the admin do to resolve the issue so the user can send an email?

Answer options

• A. Edit permissions and Grant permissions to Send
• B. Add the Marketing Cloud Administrator role
• C. Remove the Marketing Cloud Viewer Role

Correct answer: A

Explanation

The correct answer is A because the user needs the specific permission to send emails, which can be granted by modifying their existing roles. Adding the Marketing Cloud Administrator role (B) may not be necessary if the current roles are sufficient but do not include send permissions. Removing the Marketing Cloud Viewer Role (C) is not a valid solution since it does not address the core issue of lacking send permissions.