Salesforce Certified Experience Cloud Consultant — Question 76

Which two statements regarding data categories are true? (Choose two.)

Answer options

• A. When a category is made visible to a user through custom settings or is made visible by default, its child and parent categories are not included.
• B. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.
• C. Child roles cannot see more data categories than their parent role. If the parent role’s visibility is reduced to be less than the child’s, the child role’s category visibility is reset to its parent s category visibility.
• D. Translated articles will NOT follow the original article data category. Therefore, translated articles can be assigned to a different data category.

Correct answer: B, C

Explanation

Statement B is correct because customer and partner portal users do inherit category visibility from their assigned roles. Statement C is also correct as it describes the hierarchical visibility rules where a child role cannot have more access than its parent. The other options are incorrect because A misrepresents how visibility works, and D incorrectly states that translated articles do not follow the original data category.