Salesforce Certified Experience Cloud Consultant — Question 74

No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that some of the articles aren't showing up in the search results for unauthenticated or guest users.

How can NMH ensure that articles are shared with all guest users?

Answer options

• A. Create a custom profile for Public access.
• B. Create a custom permission set for Public access.
• C. Select “Visible in Public Knowledge Base” at the article level.
• D. Select “Public” organization-wide default for the article type at the org level.

Correct answer: C

Explanation

The correct answer is C, as selecting 'Visible in Public Knowledge Base' at the article level directly ensures that the articles are accessible to guest users. Option A and B involve creating profiles or permission sets, which do not guarantee visibility for unauthenticated users. Option D relates to organization-wide defaults, but it does not specifically address the visibility of individual articles.