Salesforce Certified Experience Cloud Consultant — Question 66

Universal Containers (UC) wants to create a self-service site for its existing and prospective customers. The site will contain articles, blogs, manuals, and FAQs. Users will be able to ask questions and answer other users’ questions on the site.

Which two Experience Cloud features should UC focus on as it starts building out the site? (Choose two.)

Answer options

• A. Feeds
• B. Guest user and public access settings
• C. Public Site Connect
• D. Document Library Model (DLM)

Correct answer: B, C

Explanation

The correct options, B and C, are essential for enabling guest user access and public interactions on the site, allowing users to view and engage with content without needing a login. Options A and D do not specifically address the need for public access and user engagement, which are critical for a self-service site aimed at both existing and prospective customers.