Salesforce Certified Experience Cloud Consultant — Question 65

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.

Which limitation could cause a potential issue for UC?

Answer options

• A. External Apps license does NOT allow access to custom objects.
• B. External Apps license does NOT allow access to cases.
• C. External Apps license does NOT download documents out-of-the-box.
• D. External Apps license does NOT allow self-registration.

Correct answer: B

Explanation

The correct answer is B because the External Apps license does not grant access to cases, which are essential for managing customer support requests. The other options, while they highlight limitations of the External Apps license, do not directly impact the core functionality needed for UC's customer service operations.