Salesforce Certified Experience Cloud Consultant — Question 44

Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts.

What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?

Answer options

• A. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.
• B. Use the standard self-registration configuration under Experience Workspace and leave the default Account field empty.
• C. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
• D. Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.

Correct answer: B

Explanation

The correct answer is B because using the standard self-registration configuration with the Account field left empty allows the system to create person accounts directly, which aligns with UC's requirements. Option A is incorrect as it involves unnecessary custom development. Option C adds complexity by linking users to a business account first, and then creating triggers, which is not efficient. Option D may restrict access but does not ensure that self-registered accounts are directly created as person accounts.