Salesforce Certified Experience Cloud Consultant — Question 43

Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.

What should the administrator use to configure the chat functionality?

Answer options

• A. Service Channel and Chatter
• B. Service Console and Service Channel
• C. Experience Builder and Chatter
• D. Chat setup flow in the Service Console

Correct answer: D

Explanation

The correct answer is D, as the Chat setup flow in the Service Console is specifically designed for configuring chat functionality. Options A, B, and C refer to components that do not directly facilitate the setup of chat, making them unsuitable for this particular requirement.