Salesforce Certified Experience Cloud Consultant — Question 103

Northern Trail Outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C site. NTO is not looking to create a placeholder account.

NTO's Experience consultant has set up self-registration in its Login and Registration pages. NTO’s site manager has configured the "Allow customers and partners to self-register" option. NTO uses Customer Community Plus licenses.

Which step is needed to complete self-registration in NTO’s site?

Answer options

• A. Contact Salesforce Customer Support to enable Communities Self Registration Controller.
• B. Ensure that the Account field is empty in the registration section.
• C. Contact Salesforce Customer Support to enable Person Accounts.
• D. Ensure that the Contact field is empty in the registration section.

Correct answer: B

Explanation

The correct answer is B because leaving the Account field empty is necessary for individual customer self-registration, ensuring that the system does not create a placeholder account. Option A is incorrect as enabling the Communities Self Registration Controller is not needed for the configuration already in place. Option C is wrong since Person Accounts are not required for this scenario, and option D is incorrect because the Contact field does not need to be empty for self-registration to function.