Salesforce Certified Experience Cloud Consultant — Question 102

A consultant is asked to set up a new experience using the Customer Service template. The articles from an existing knowledge base must be exposed in the new site.

What are the two ways the consultant should associate the articles with topics? (Choose two.)

Answer options

• A. Manually add one or more topics to each article within Workspaces.
• B. Establish automatic topic assignment of topics to specified data categories within workspaces.
• C. Allow guest users to tag displayed articles with relevant topics on a public page.
• D. Select the appropriate topics on the Knowledge tab within Lightning Experience.

Correct answer: B, C

Explanation

The correct answers are B and C because automatic topic assignment helps organize articles efficiently by linking them to data categories, while allowing guest users to tag articles enhances user engagement and topic relevance. Options A and D are not ideal for associating articles with topics in the context of the new site setup as they are less efficient and do not utilize the features available in the Customer Service template.