Salesforce Certified CPQ Specialist — Question 239

A sales rep at Universal Containers is trying to determine why a new Contract was unable to be created from a recently contracted Order. The sales rep has confirmed that the Order is for a new customer. This is the sales rep’s first attempt to contract the Order.

What are three troubleshooting steps an admin should take to identify the issue? (Choose three.)

Answer options

• A. Check recent Apex Jobs to identify any errors in the contracting process.
• B. Ensure the Order Start Date is later than the Opportunity Close Date.
• C. Ensure there is at least one subscription-based Order Product on the Order.
• D. Verify that the related Opportunity is in Closed/Won status.
• E. Confirm that each of the Order Products have been activated.

Correct answer: A, D, E

Explanation

The correct steps are to check Apex Jobs (A) for errors that might have occurred during the contracting process, verify that the Opportunity is in Closed/Won status (D) as this is necessary for creating a Contract, and confirm that all Order Products are activated (E) since inactive products cannot be included in a Contract. Options B and C are not relevant because the Order Start Date and the presence of subscription-based products do not directly affect the ability to create a Contract from the Order.