Salesforce Certified Business Analyst — Question 85

New Interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst Is mapping the process to document the overall lead creation process.
What should the process map look like?

Answer options

• A. A somewhat detailed process map that is easy to remember and self- explanatory
• B. A very detailed process map that is unambiguous and version controlled
• C. A simple process map that is high-level and covers key aspects

Correct answer: B

Explanation

The correct answer is B because a very detailed process map ensures clarity and eliminates ambiguity, which is crucial for new interns learning the lead import process. Options A and C fail to provide the necessary level of detail and control, which may lead to misunderstandings and errors in the process.