Salesforce Certified Business Analyst — Question 83

Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team.
What should the business analyst do next?

Answer options

• A. Ask the team to reprioritize the backlog and work on the Item at the top.
• B. Ask the team to commit to the work for the next sprint.
• C. Ask the team to pivot and complete the work immediately.

Correct answer: A

Explanation

The correct answer is A because in Kanban, the backlog can be reprioritized to accommodate urgent items without disrupting the current sprint flow. Options B and C are inappropriate as they suggest committing to new work or stopping current tasks, which can lead to inefficiencies and confusion.