Salesforce Certified Business Analyst — Question 82

The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters’ new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?

Answer options

• A. Identify power users.
• B. Gather business requirements.
• C. Schedule deployment.

Correct answer: A

Explanation

Identifying power users is crucial as they are key stakeholders who can provide valuable insights and feedback during UAT. Gathering business requirements and scheduling deployment are important tasks, but they are not specific actions required during the UAT planning phase.