Salesforce Certified Business Analyst — Question 76

A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent, I want Salesforce Macros to complete repetitive tasks faster."

What should the business analyst change to improve the user story?

Answer options

• A. Change the user story to the sales manager persona.
• B. Add a quantifiable reason why the feature is needed.
• C. Replace the specific feature with a goal.

Correct answer: C

Explanation

The correct answer is C, as focusing on a goal rather than a specific feature allows for more flexibility in how the requirement can be met. Options A and B do not enhance the user story's clarity or adaptability, as merely changing the persona or adding a reason does not address the core structure of the user story.